Reference

Privacy Policy for Bangladesh Accounts

We collect and protect your personal information when you open an account, deposit via bKash, Nagad or Rocket, and play our live casino and sports betting rooms.

Data collection transparencySecure storage practicesUser rights & controlContact channels openLocal wallet context
www crickex Privacy Policy for Bangladesh Accounts
DATA SAFEGUARDS

How We Protect Your Privacy

We encrypt your login credentials, payment details and personal data both in transit and at rest. Our servers use industry-standard SSL certificates, and we segment customer data from public-facing systems. Access to your account records is restricted to authorized staff who need it to process withdrawals, verify identity or resolve support tickets.

Encryption Standards

We apply TLS encryption to every page you visit and AES encryption to stored account records. Your bKash, Nagad and Rocket transaction history is encrypted separately and accessible only through your account login.

Cookie Usage

We use session cookies to keep you logged in, functional cookies to remember your language choice, and analytics cookies to measure page traffic. You can disable optional cookies in your browser without affecting core account functions.

Data Retention Policy

We keep your account records, deposit and withdrawal logs, and identity verification documents for seven years after your last transaction, then delete them unless a legal or regulatory hold applies. You can request early deletion by closing your account.

Your Rights

You have the right to request a copy of your data, ask us to correct errors, withdraw marketing consent, and request account deletion. Contact our support team to exercise any of these rights; we respond within five business days.

PRIVACY CONTACT

Reach Our Data Protection Team

If you have questions about what data we hold, want to request a copy, or need to update your account details, our support team is available through live chat and email. We aim to respond to data requests within five business days and provide a full record export where applicable law requires it.

Team online

Live Chat

Open the chat widget at the bottom right of any page to reach our team in real time. Ask about your data, request corrections, or start a deletion request directly from the chat interface.

Email Support

Send your data request or privacy question to our support email address listed in the footer. Include your registered mobile number so we can verify your account and respond securely.

Account Settings

Log in and visit your profile page to review the personal information we hold, update your email or mobile number, and manage communication preferences for account alerts and promotional messages.

Common Privacy Questions

We collect your mobile number, email address, date of birth, and payment details when you open an account. We also record your deposit and withdrawal transactions when you fund via bKash, Nagad or Rocket.

We share transaction data with payment processors to complete your bKash, Nagad and Rocket deposits and withdrawals. We do not sell your information to advertisers or unrelated third parties. We may disclose records to regulators or law enforcement where required by law.

Log in to your account and contact our support team via live chat or email. Provide your registered mobile number to verify your identity. We will send you a full data export within five business days.

Yes. Contact support and request account closure. We will delete your personal data after the regulatory retention period expires, typically seven years from your last transaction, unless a legal hold applies. You can request immediate deletion of non-essential data.

We use session cookies to keep you logged in, functional cookies to save your language preference, and analytics cookies to measure traffic. You can disable optional cookies in your browser settings without losing access to core account features.

We retain deposit, withdrawal and game history for seven years after your last transaction to comply with financial record-keeping regulations in the regions we serve. After that period we securely delete the records unless a legal hold requires longer retention.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.